Shipping Policy

Order processing

Orders are typically processed within 1–3 business days, excluding weekends and statutory holidays. Processing time is the time required to prepare an order for shipment and is separate from the carrier’s delivery time.

During holidays, promotions, or periods of unusually high demand, processing may take longer. We’ll contact you if a significant delay affects your order.

Shipping destinations

We currently ship to addresses within Canada only.

Customers are responsible for providing a complete and accurate delivery address. Please review your shipping information carefully before submitting your order.

Shipping rates and delivery estimates

Shipping charges and available delivery options are calculated at checkout based on the order and destination.

Any delivery timeframe shown at checkout is an estimate, not a guarantee. Carrier delays, severe weather, remote destinations, service interruptions, and other circumstances outside our control may affect delivery.

Order tracking

When tracking is available, you’ll receive a shipping confirmation containing your tracking information after the order has been dispatched. Tracking updates may take up to 48 hours to appear after the carrier receives the package.

Incorrect addresses

If you notice an error in your shipping address, contact us at info@craftedcanada.com as soon as possible. We cannot guarantee that an address can be changed after an order has been placed.

Customers may be responsible for additional shipping costs if an order is returned because an address was incorrect, incomplete, or undeliverable.

Delayed or missing shipments

If your order has not arrived within the estimated delivery period, check the tracking information and contact the carrier first. You can also contact us at info@craftedcanada.com with your order number, and we’ll help investigate.

A carrier delay does not automatically mean that a shipment is lost. Refunds or replacements for missing shipments will be considered after the carrier’s investigation is complete and in accordance with applicable law.

Damaged packages

Please inspect your order when it arrives. If an item is damaged or the wrong item was delivered, contact us promptly at info@craftedcanada.com with your order number and clear photos of the item and packaging.

Keep the damaged item and all packaging until we confirm the next steps.

Split shipments

Items from the same order may occasionally arrive in separate packages. If this happens, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Contact us

For shipping questions, contact:

Crafted Canada
Website: https://craftedcanada.com
Email: info@craftedcanada.com
Mailing address: 359-324 Burritt Street, Stratford, ON N5A 0A3

Last updated: September 22, 2026⠋